Terms & Conditions

 

Irish Fibre Crafters are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.

Our Contact details:

Irish Fibre Crafters, Ardrahan. Co Galway, Ireland

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any item(s) that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Cart’ to revise your items. Once you are happy with your selections and quantities, click on ‘Proceed to Checkout’. You will be  asked  for your Billing and Shipping details .

By making a purchase on our website, you are agreeing to abide by these Terms and Conditions. To view our Privacy Policy Click Here

You can view our Shipping details and rates by Clicking Here

Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits. For further information regarding cookies, please visit www.aboutcookies.org Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfil customer orders

  2. Administer and enhance the site and service

  3. The email address will be used to send out periodic newsletters. You will have the opportunity to opt out of these emails at any time.

Currency

All Prices are in Euros. To calculate the value in your own currency, please use the XE Currency converter found here: http://www.xe.com/currencyconverter  Please be aware that this may not be the exact price you are charged due to your Credit Card fees. Please check with your Card Provider as to the exact fees they would charge on a Euro transaction.

Irish Law

These Terms and Conditions are governed by Irish Law. The place of litigation is the Republic of Ireland.

Payment

We accept all major credit cards. Do not send credit card information via e-mail. When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Back Orders

If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

Firstly, WE DO NOT collect any Credit Card information on our Servers and we do not have access to you Credit card details at any point of the transaction.
The Credit Card transactions are handled by PayPal and at no time do we see, collect or hold any of your payment details.

Guarantee

We guarantee your satisfaction.

Reaching Us

If you need to reach us, please email us.

Privacy Policy

For our comprehensive Privacy Policy please Click Here

Returns Policy

For our comprehensive Returns Policy Click Here

Faulty or Damaged Goods

If the goods delivered are incorrect or if they are faulty/damaged we will either give a refund or resend the order. The complaint must be received within 5 working days. For further details, please see out comprehensive returns policy by Clicking Here.

Force Majeure

We assure our customers that we will do our best to meet their requirements. Variations or cancellations may be necessary due to unforeseen circumstances such as an Act Of God, war, bad weather conditions, strike actions, labour disputes, fire, floods or other causes beyond the control of Meet the Wool.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm